Orders & Shipping

Shipping NEWS:

Bushfire and severe weather service impacts

30 January 2020

Australia Post is working to reinstate deliveries in areas impacted by bushfires, smoke haze and extreme weather. We are monitoring these areas closely and will resume normal operations as soon as it is safe to do so.

Victoria and New South Wales:

Access issues caused by landslides and smoke haze reducing visibility will cause some delivery delays in the Wodonga (VIC) and Tuggeranong (NSW) areas.

The Cabramurra Post Office in the Snowy Mountains (NSW) remains closed due to bushfire damage in the area.

Queensland:

Storms and heavy rain have caused flash flooding and road access issues which will result in some delivery delays in the Cairns, Townsville, Mt Isa, Maryborough, Jericho, Longreach, Alpha, Aramac, Barcaldine and Winton regions.

Which payment type is best for me?

The payment types you choose will affect how long it takes for you to get your order.

Credit Card: We receive your payment straight away, and after an additional security check, can start processing your order straight away. Please note: there is no surcharge for using a credit card.

PayPal: We generally receive your payment within 15 minutes and can then start processing your order.

Direct Deposit: We do not currently accept direct deposit.

Dispatch Times:

Nearly every item on our webstore is in stock at our warehouse. We will dispatch your order within 3 working days, unless otherwise noted.

If, by chance, our computer is wrong, and we are out of stock, we will contact you and let you know how long it will take. If you wish we will be happy to issue an immediate refund.

About the shipping options:

We ship with a variety of freight providers*.

Free Shipping: Applies to applicable orders within Australia (Excludes Express Post options). Shipping time depends on your location, but is generally estimated at 2 – 5 business days (1-2 weeks for WA, and up to 14 days for outlying locations). This does not include items posted without tracking numbers (letters).

Express Post: Sent via Australia Post Express Post. This is a next business day delivery service to all state capital cities and most major regional centres. To check whether you are within the Express Post network, click here. WA Residents Note: Unfortunately, Express Post only covers the CBD of Perth. Any other Perth or WA address will be fastest possible delivery. NT Residents Note: Currently there is no Express Post to the Northern Territory.

Shipping times are an estimate only and are not a cause for a refund should your item not be delivered within the stated time-frames.

Special Requests: If you have any special requirements, such as Signature on Delivery, please contact us by email to discuss options.

*PO Boxes: If your delivery address is a PO Box or a Parcel Locker, we will send your order by Australia Post.

Do we ship overseas?

Green Trails Australia does not ship to any overseas destinations at the present time.